It is very discouraging to find inactive and unresponsive believers; on the other hand we must always realize that some souls are weak and immature and not capable of carrying on an active administrative burden. They need encouragement, the love of their fellow Bahá’ís and assistance. To blame them for not doing more for the Cause is useless, and they may actually have a very firm belief in Bahá’u’lláh which with care could be fanned into flame.
(Shoghi Effendi, Lights of Guidance, p. 84)
One of the greatest problems in the Cause is the relation of the believers to each other; for their immaturity (shared with the rest of humanity) and imperfections retard the work, create complications, and discourage each other. And yet we must put up with these things and try and combat them through love, patience and forgiveness individually, and proper administrative action collectively.
(Shoghi Effendi, The Unfolding Destiny of the British Bahá’í Community, p. 449)
What the believers need is not only … to really study the teachings, but also to have more peace-makers circulating among them. Unfortunately, not only average people, but average Bahá’ís, are very immature; gossip, trouble-making, criticism, seem easier than the putting into practice of love, constructive words and cooperation. It is one of the functions of the older and the more mature Bahá’ís, to help the weaker ones to iron out their difficulties and learn to really function and live like true believers!
(Shoghi Effendi, Lights of Guidance, p. 89)