Finally, it is suggested that, while individuals are free to turn to the Research Department, it is also important not to overlook the fact that, increasingly, there are many knowledgeable believers within the local and national Bahá’í communities. These friends represent an invaluable resource and a repository of knowledge and experience on which fellow researchers might draw for information and guidance.
(Universal House of Justice,
Questions about Aspects of the Bahá’í Teachings, 6 August 1997)
Mr. ... asks about the procedures for requesting the services of the Research Department and whether the answering of questions of the kind he raises falls within its functions. The Research Department operates under the direction of the Universal House of Justice. At this time its activities include: support of the legislative function of the Universal House of Justice; implementation of projects designated by the House of Justice; preparation of compilations; and translation, classification and indexing of the Sacred Texts and letters of Shoghi Effendi. Individuals are free to request the service of the Research Department. Such requests should be addressed to the Universal House of Justice. The work of the Department is assigned by the House of Justice. The staff of the Department is small; however, we are happy to endeavour, within the constraints imposed by the pressure of ongoing work, to respond to requests for assistance, as time and other priorities will permit.
(Universal House of Justice, Questions about Aspects of the Bahá’í Teachings, 6 August 1997)